Insurers, agents, brokers and consumers are increasingly embracing mobile devices and applications, social networking and cloud computing, all of which provide opportunities for achieving higher levels of business performance through enhanced productivity, collaboration and agility. At the same time, these new technologies can leave insurers vulnerable to cybersecurity threats -- both from inside and outside of the organization. If not addressed, these threats can have a devastating impact on a carrier's reputation and ability to operate and generate revenue.
"While insurance companies are benefiting from the digitization of their businesses, they also face new risks such as a potential tarnished reputation, fraud, intellectual property theft, business disruption, increased regulatory scrutiny or persistent threats such as cyberespionage," said Kimberly Harris-Ferrante, vice president and distinguished analyst at Gartner. "Insurers must assess the maturity of security and enterprise risk management programs and their ability to effectively defend against today's and tomorrow's cyber-risks."
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